Terms of Service

1. Acceptance of Terms

By accessing or using the website at redonix.com ("Site") or by engaging Redonix Technologies Private Limited ("Redonix", "we", "us") for any IT services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.

These Terms apply to all visitors, clients, and users of our website and services globally, including in India, UAE, USA, Australia and the United Kingdom.

2. Services

Redonix provides technology services including but not limited to:

• Web application and website development
• Mobile application development (iOS and Android)
• UI/UX design and branding
• Artificial intelligence and machine learning solutions
• Cloud infrastructure setup and DevOps
• API development and third-party integrations
• E-commerce development and optimisation
• Digital marketing, SEO and social media management
• IT consulting and technology strategy

The specific scope, deliverables, timeline and fees for each engagement are governed by a separate Statement of Work ("SOW") or Service Agreement signed between Redonix and the client. In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail.

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes to learn about our services, submit enquiries, read our blog and download free resources. You agree not to:

• Use the Site in any way that violates applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Attempt to gain unauthorised access to any part of the Site or its servers
• Interfere with or disrupt the integrity or performance of the Site
• Collect or harvest any personally identifiable information from the Site
• Use automated tools to scrape, crawl or index content without prior written consent

3.2 Account Information

When you submit contact forms or project enquiries, you agree to provide accurate, current and complete information. You are responsible for the accuracy of information you provide to us.

4. Intellectual Property

4.1 Our Content

All content on this Site — including text, graphics, logos, icons, images, blog articles, guides, and software — is the property of Redonix Technologies Private Limited or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

4.2 Client Deliverables

Upon full payment of all fees, Redonix assigns to the client the intellectual property rights to custom code, designs and deliverables specifically created for that client under the applicable SOW, except for:

• Redonix's proprietary frameworks, libraries, tools and methodologies ("Background IP")
• Third-party open-source software components (governed by their respective licences)
• Content provided by the client — the client retains ownership of their existing content

4.3 Portfolio Rights

Unless expressly prohibited in a signed NDA, Redonix reserves the right to display client projects in our portfolio, case studies and marketing materials.

5. Payment Terms

• Payment schedules are defined in the SOW. Typical structure: 30–50% upfront, milestone payments, balance on delivery.
• Invoices are due within 15 days of issue unless otherwise agreed in writing.
• Late payments attract interest at 2% per month on the outstanding amount.
• Redonix reserves the right to suspend work if any payment is overdue by more than 30 days.
• All fees are exclusive of applicable taxes (GST in India, VAT in UAE, etc.) unless stated otherwise.
• Refunds: For fixed-price projects, completed milestones are non-refundable. For T&M engagements, you pay only for work completed.

6. Confidentiality

Both parties agree to keep confidential any proprietary information, trade secrets or business data shared during the engagement. This obligation survives the termination of any agreement for a period of 3 years. This clause does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Limitation of Liability

To the maximum extent permitted by law:

• Redonix's total liability to a client for any claim arising out of an engagement shall not exceed the total fees paid by that client in the 3 months preceding the claim.
• Redonix shall not be liable for any indirect, incidental, consequential, special or punitive damages including loss of profits, revenue, data or business opportunities.
• We are not liable for delays or failures caused by circumstances beyond our reasonable control (force majeure), including natural disasters, internet outages, third-party API failures, or government actions.

8. Warranties and Disclaimers

Redonix warrants that:

• Services will be performed with reasonable care and skill by qualified professionals
• Deliverables will substantially conform to the agreed specifications in the SOW
• We have the right to grant the intellectual property licences described in Section 4

The Site and its content are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be uninterrupted, error-free or free of viruses.

9. Termination

Either party may terminate an engagement by providing 30 days' written notice. Upon termination:

• The client shall pay for all work completed up to the termination date
• Redonix shall deliver all completed work and source code to the client
• Confidentiality, IP, and payment obligations survive termination

Redonix may terminate immediately and without notice if the client breaches payment obligations, engages in fraudulent conduct, or violates these Terms.

10. Dispute Resolution

In the event of a dispute:

1. Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days of written notice of the dispute.
2. Mediation: If negotiation fails, the parties shall attempt mediation through a mutually agreed mediator in Trichy, Tamil Nadu.
3. Arbitration: If mediation fails, the dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (India), with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Trichy, Tamil Nadu, and proceedings shall be in English.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the dispute resolution clause above, you submit to the exclusive jurisdiction of the courts in Trichy, Tamil Nadu, India for any matter not subject to arbitration.

12. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. Redonix has no control over the content, privacy practices or terms of third-party sites and accepts no responsibility or liability for them. Accessing third-party links is entirely at your own risk.

13. Changes to These Terms

Redonix reserves the right to update these Terms at any time. We will notify registered users of material changes via email. The updated Terms will be effective upon posting to this page. Your continued use of the Site after changes are posted constitutes acceptance of the new Terms.

14. Contact

Questions about these Terms? Contact us: